This privacy policy sets out how Droply uses and
protects any information that you give Droply when you use this website/mobile
application for Customers and Driver Partners.
Your privacy matters to DROPLY Express delivery
Services, Dubai, UAE (the "Company", "we", "Droply",
or "us").
This Privacy Policy ("Policy")
describes the policies and procedures on the collection, use, disclosure and
protection of your information when you use our website located at https://Droply.org/, or the DROPLY mobile
applications named Droply and Droply Delivery Driver App (collectively, "Droply
Platform" or "Droply App").
The terms "you" and "your" refer
to the user of the Droply Platform. The term "Services" refers
to any services offered by Droply/You whether on the Droply Platform or
otherwise. This Policy is a part of and incorporated within, and is to be read
along with, the applicable Terms of Service and the Driver Partner Terms and
Conditions based on the user of Droply.
Droply is committed to ensuring that your privacy
is protected. Should we ask you to provide certain information by which you can
be identified when using this website, then you can be assured that it will
only be used in accordance with this privacy statement.
By using the Droply Platform and the Services,
you agree and consent to the collection, transfer, use, storage, disclosure and
sharing of your information as described and collected by us in accordance with
this Policy. If you do not agree with the Policy, please do not use or access
the Droply Platform.
Droply may change this policy from time to time
by updating this page. The current version of this policy is effective from
27th March, 2024. You should check this page from time to time to ensure that
you are happy with any changes.
WHAT WE COLLECT:
We may collect the following information:
- Name
and job title.
- Contact
information including email address.
- Demographic
information such as postcode, address, mobile number, login name,
preferences and interests.
- Use
Our Services, we may collect and store information about you to process
your requests and automatically complete forms for future transactions,
including (but not limited to) your phone number, address, email, billing
information, invoices, etc.
- Other
information relevant to customer surveys and/or offers.
- app
install, uninstall and other installed apps information.
- If
you sign up to use our Services as a Driver Partner, we may collect
location details, profile picture, copies of government identification
documents and other details (KYC), vehicle related documents such as
insurance, pollution certificate, bank account details, utility bills,
registration certificate, driving license, etc. and such other documents
which evidence the health or fitness of the vehicle to provide Services on
the Droply Platform, call and SMS details which may be shared with our
customer while providing the Services.
- We
collect background check and identity verification information of the
Driver Partner. This may include information such as driver history or criminal
record (where permitted by law), and right to work. This information may
be collected by an authorized vendor on the Company's behalf.
- In
case you sign up as a Driver Partner, enable features that require Droply's
access to other applications on Your Device aiming to prevent frauds
towards the customers. In case if the Driver Partner wishes to participate
in the referral program, the contact list stored in the phone will be
accessed by us post the Driver Partner consents to share such selected
mobile number. We do not intend to share such selected mobile numbers with
any third party.
WHAT WE DO WITH THE INFORMATION WE GATHER:
We require this information to understand your
needs and provide you with a better service, and in particular for the
following reasons:
- Internal
Record Keeping
- We
may use the information to improve our products and services.
- We
may periodically send promotional emails, SMSs, app based notifications
and make voice calls about new products, special offers or other
information which we think you may find interesting using the email
address and mobile number which you have provided.
- From
time to time, we may also use your information to contact you for market
research purposes. We may contact you by email, SMS, voice, fax or mail.
We may use the information to customize the website according to your
interests.
- You
may specifically opt-out of the above. If you wish to opt out of the
above, please contact us at +971585816497
email us at contact@droply.ae with
your request for opting out of such commercial communication from us
- Security
- We
are committed to ensuring that your information is secure. In order to
prevent unauthorized access or disclosure we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure
the information we collect online. We do not retain any information
collected from you for any longer than is reasonably required by us for
the purpose of our services or such period as may be required by applicable
laws in the United Arab Emirates.
- Disclosure:
We
may disclose to third party services certain personally identifiable
information listed below: - Information
you provide us such as name, email, mobile phone number.
- Information
we collect as you access and use our service, including device
information, location and network carrier. We collect precise or
approximate location data in foreground when the Droply Platform from the
users' mobile devices if they enable us to do so. Droply collects this
data from the time a ride or delivery is requested until it is finished,
and any time the app is running in the foreground of their mobile device.
We use this data to enhance your use of our apps, including to improve
pick-up locations, enable safety features, and prevent and detect fraud. Droply
collects the Driver Partner's location data, and links location data
collected during a trip with their customer's account, even if the
customer has not enabled us to collect location data from their device.
This enables us to offer services to the customers like receipt
generation and customer support.
- This
information is shared with third party service providers so that we can:
- Enhance
your service experience.
- Personalize
the app for you so you get the smoothest experience.
- Perform
behavioral analytics.
- Send
or facilitate communications between you and the Driver Partner, such as
estimated times of arrival (ETAs), transshipment, and other issues/queries
relating to the Service.
HOW WE USE COOKIES:
- A
cookie is a small file which asks permission to be placed on your
computer's hard drive. Once you agree, the file is added and the cookie
helps analyze web traffic or lets you know when you visit a particular
site. Cookies allow web applications to respond to you as an individual.
The web application can tailor its operations to your needs, likes and
dislikes by gathering and remembering information about your preferences.
- We
use traffic log cookies to identify which pages are being used. This helps
us analyze data about webpage traffic and improve our website in order to
tailor it to customer needs. We only use this information for statistical
analysis purposes and then the data is removed from the system.
- Overall,
cookies help us provide you with a better website experience, by enabling
us to monitor which pages you find useful and which you do not. A cookie
in no way gives us access to your computer or any information about you,
other than the data you choose to share with us.
- You
can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline
cookies if you prefer. This may prevent you from taking full advantage of
the website and/or Droply Platform.
LINK TO OTHER WEBSITES:
Our website may contain links to other websites
of interest. However, once you have used these links to leave our site, you
should note that we do not have any control over that other websitewhich may
also be in form of a banner advertisement. We do not sell, share, rent or trade
the information we have collected about you, other than as disclosed within
this Privacy Policy or at the time you provide your information. Therefore, we
cannot be responsible for the protection and privacy of any information which
you provide whilst visiting such sites and such sites are not governed by this
privacy statement. You should exercise caution and look at the privacy
statement applicable to the website in question and may contact that third
party directly. We will not disclose or share your personal information to
third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about
third parties which we think you may find relevant or interesting if you tell
us that you wish this to happen. You may request details of personal
information which we hold about you. If you would like a copy of the
information held on you please write to help@Droply.ae . If you believe that any information we are holding on you
is incorrect or incomplete, please write to or email us as soon as possible, at
the above address. We will promptly correct any information found to be
incorrect. You can also withdraw your consent by writing to us at help@Droply.ae. Such withdrawal will result in discontinuance of the services
for which such information is required.
CONTACT US:
If there are any questions regarding this
privacy policy or if you wish to report a breach of the Privacy Policy, you may
contact us using the information on the support page.
For any queries or concerns regarding our
Services, kindly email us at help@Droply.ae.